Jira Service Management

{"xsrfToken":"433094a4ad95024d9f9609a004a113f76a8b4021_lout","branding":{"id":"1","key":"adacsm","name":"Moli: Wind Lidar Monitoring App","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0a1314","headerLinkHoverBGColor":"#0a1314","headerBadgeColor":"#0a1314"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bf953a41-275a-4583-9594-275a4279f3f1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWNkZjNhNS1hMjI5LTQ1YmYtOGIzZi00ZGY0OTg4NGY0Y2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmOTUzYTQxLTI3NWEtNDU4My05NTk0LTI3NWE0Mjc5ZjNmMSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODEyMjMsIm5iZiI6MTczMjE4MDYyM30.sHM3tZkhVqn7_VAXERGT4I48uTzGJDOgf6Qd64MPOFA&client=85cdf3a5-a229-45bf-8b3f-4df49884f4ca&mode=fit","logoId":"bf953a41-275a-4583-9594-275a4279f3f1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the enerlace Apps Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the enerlace Apps Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#193135","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"adacsm","projectId":10004,"serviceDeskId":1,"name":"Moli: Wind Lidar Monitoring App","description":"Moli is enerlace's wind lidar monitoring app. Check out our knowledge base or raise a support ticket here.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://enerlace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://enerlace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://enerlace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://enerlace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"25","name":"Get measurement support","descriptionHtml":"","callToAction":"Get measurement support","introHtml":"We'd love to help you with your measurements. Get in touch with any questions, and we'll get back to you as soon as we can with answers.","icon":10541,"iconUrl":"https://enerlace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://enerlace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"26","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://enerlace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://enerlace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://enerlace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://enerlace.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a7e6a7e1-e0c0-37d9-9ee4-acfc19d7be25","appLinkName":"System Confluence","appLinkUrl":"https://enviconnect-software.atlassian.net/wiki","spaceKey":"ADACSM","spaceName":"ADA customer service management","spaceUrl":"https://enviconnect-software.atlassian.net/wiki/spaces/ADACSM","isServer":false},"labels":[],"projectKey":"MOLICSM","serviceDeskId":1,"kbLinkDomainURLs":["https://enerlace.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MOLICSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWNkZjNhNS1hMjI5LTQ1YmYtOGIzZi00ZGY0OTg4NGY0Y2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODE4MjMsIm5iZiI6MTczMjE4MDYyM30.NiKSTp1WY8UIaJu0Zrh1aE3tal3NMO9WyQfXmndY3cU","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"85cdf3a5-a229-45bf-8b3f-4df49884f4ca","tokenDurationInMins":20}},"kbPage":{"id":332824583,"title":"Data protection policy for Moli","url":"https://enerlace.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/332824583","space":{"key":"ADACSM","name":"Moli customer service management","id":80740356},"serviceDeskIds":[1],"appLinkId":"a7e6a7e1-e0c0-37d9-9ee4-acfc19d7be25","idInString":"332824583","projects":[{"projectId":10004,"serviceDeskId":1,"portalId":1}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=enerlace","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"433094a4ad95024d9f9609a004a113f76a8b4021_lout","baseUrl":"https://enerlace.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://enerlace.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"85cdf3a5-a229-45bf-8b3f-4df49884f4ca","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4e38a7f2a15f40ecadb88cb6b6a04728","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}